Please be aware that Open Surgery remains cancelled until further notice.
We are honouring appointments that have already been booked but you may get a phone call prior to your appointment to see if your query can be dealt with by telephone. We ask that any patients experiencing fever over 37.8 or persistent cough should cancel their appointment and if unwell seek further advice through the NHS 111 service.
The front door to the surgery is currently locked but is manned by the Reception Staff. On arriving for your appointment please ring this bell and the Receptionist will confirm with you why you need entry. The same applies for any patients attending for appointments with the on site community services.
If a prescription is required please consider setting up electronic ordering with your preferred pharmacy. This means that any prescriptions issued will be sent straight to them and you can collect from there. If dropping off a prescription request or any other document for the surgery please place this in the postbox outside our front gate. This is a secure postbox and there is no need to enter the surgery for this.
We apologise for any inconvenience these changes may cause and thank you for your co-operation at a time where the situation is evolving each day.
New Guidance From today Friday 13/3/2020
> 1. Anyone with a fever (>37.8 or anyone who feels they have a fever) or anyone with a new continuous cough needs to just self isolate for 7 days in case they have Corona virus.
> 2. They do not need to call 111 and shouldn’t call GP either.
> 3. They can self certify
> 4. They will not get swabbed unless they are unwell enough to be
> admitted to hospital 5. If they become unwell during this time then they need to contact 111 for advice, not the GP surgery.
> 6. At the moment other household contacts do not need to self isolate
> 7. After 7 days they can return to work (even if cough still present)
> 8. If they have had close contact with a swabbed positive case they should already have been informed to self isolate for 14 days. They can self cert for 7 days and get the other 7 days from 111.
CHANGES TO OPEN SURGERY
As a direct result of the Coronavirus outbreak we regret to inform you that Open Surgery is no longer running. Anyone needing a GP appointment should not come straight to surgery but should instead contact our Reception on 01257 421 909.
Please be aware that the situation is evolving daily and we would be hugely grateful for your understanding at this time.
We will still be running clinics for patients who need to be seen. Where an appointment is needed, patients will be asked for some information about their problem by the Receptionist dealing with them. If this is personal or a patient is unhappy to divulge information to a Receptionist then this form can be emailed to the patient and they can send this back to our secure email for review by a clinical member of staff. Once the details of the problem have been reviewed patients will be contacted to arrange either an appointment, telephone consultation or other follow up as is felt to be most appropriate. Please be assured that all such information is treated with the utmost confidentiality just as in a face to face consultation, and that Reception Staff work within the same rules of confidentiality as Clinical Staff.
We understand that this new way of working will be challenging for some time, but our absolute priority is to keep our patients and staff safe, and to reserve face to face appointments for those patients who need it the most.
Improving Access to General Practice: Evening and Weekend Appointments Now Available
Patients who are registered at this Practice can now book an appointment to see a GP or Nurse on weekday evenings (after 6.30pm) or at the weekends (Saturday and Sunday). Appointments will take place at various GP Practices in the Wigan area. To make an appointment please contact The Hub on 01942 482848.
Changes to on-line requests
We are changing the way our on-line requests are dealt with. We have tried to contact everyone who has registered for on-line. If you have registered for on-line and we haven't been successful in getting hold of you. Please contact the Surgery so we can tell you about the change. This change takes place from the 2nd January 2018.
Registering for on-line Access
If you would like to register for on-line access but find it a struggle to attend during core hours, please contact the Surgery to enquiry about late night Tuesday registration (dates available when you ring to enquiry).
Are you tired of travelling to get your warfarin monitored? Wigan Borough Federated Healthcare provide a home monitoring service. Please click on the link for further information - www.wiganhealthcare.co.uk
You can also enquire at the surgery or email email@example.com
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